Privacy Policy

Eleven Eleven Culture Consultancy (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, contact us, or use our services.

Last updated: [12 January 2026]

Controller: Eleven Eleven Culture Consultancy
Contact email: siobhan@elevenelevenculture.com
Website: www.elevenelevenculture.com
Registered address: Available on request

If you have any questions about this policy or how we use your data, please contact us using the details above.

We may collect and process the following categories of personal data:

• Contact details: name, email address, phone number (if provided)
   
• Enquiry details: information you include in messages, forms, or emails
   
• Business information: organisation name, job title, sector (if provided)
   
• Service-related information: information needed to provide consultancy services (see section 6)
   

When you use our website, we may collect:

• Technical data: IP address, browser type/version, device information
   
• Usage data: pages visited, time spent, links clicked
   
• Cookie data: as described in section 9 (Cookies)
   

We may receive limited personal data from:

• Referrals (e.g., someone introduces you to us)
   
• Professional platforms (e.g., LinkedIn) where you choose to engage with us
   

We use personal data to:

• Respond to enquiries and communicate with you
   
• Provide and manage our consultancy services
   
• Manage contracts, invoicing and payments
   
• Improve our website and services (e.g., analytics)
   
• Maintain business records and comply with legal obligations
   
• Send relevant updates/marketing only where permitted (see section 8)
   

We process personal data under one or more of the following lawful bases:

• Legitimate interests: to respond to enquiries, run our business, improve our services and website (balanced against your rights)
   
• Contract: to deliver agreed services and manage our client relationship
   
• Legal obligation: for tax, accounting, regulatory and record-keeping requirements
   
• Consent: where you have explicitly opted in (e.g., marketing emails or non-essential cookies)
   

We do not sell your personal data.

We may share personal data with trusted suppliers who help us run our business, such as:

• Website hosting and website platform providers
   
• Email and calendar providers
   
• Cloud storage and document sharing tools
   
• Accounting/invoicing providers
   
• Analytics providers (e.g., Google Analytics) if enabled
   

These providers act as processors and are required to protect your data.

We may also share data where required by law or to protect our legal rights.

If you engage us for consultancy services, we may process additional information necessary to deliver the work.

This may include information relating to organisational culture, leadership and people practices. Where we process information that could relate to identifiable individuals, we will:

• minimise personal data where possible (e.g., anonymise themes)
   
• agree how data will be collected and used (e.g., interviews/focus groups)
   
• apply appropriate security measures
   
• comply with UK GDPR and confidentiality expectations
   

Where appropriate, we can provide a separate data processing and confidentiality statement as part of our contract.

We keep personal data only as long as necessary:

• Enquiries: typically up to 12 months after last contact (unless you become a client)
   
• Clients: for the duration of the contract and a reasonable period afterwards for business records and legal requirements (often 6 years for tax/accounting records)
   
• Marketing preferences: until you opt out or we no longer use them
   
• Website analytics: according to your cookie settings and provider retention periods
   

We may send occasional updates about our services if:

• you have opted in, or
   
• you are an existing client/contact and the message is relevant and permitted under UK marketing rules
   

You can opt out at any time by:

• clicking “unsubscribe” (if included), or
   
• emailing siobhan@elevenelevenculture.com
   

Cookies are small files stored on your device. We may use cookies to:

• ensure the website works properly
   
• understand how visitors use the site (analytics)
   
• remember preferences
   

Cookie choices: You can manage cookies via your browser settings and (if enabled) our cookie banner.

If you use analytics (e.g., Google Analytics), consider adding a link to a separate Cookie Policy page or expanding this section with the specific cookies used.

Under UK GDPR, you have rights including:

• Access to your personal data
   
• Rectification of inaccurate data
   
• Erasure (in certain circumstances)
   
• Restriction of processing
   
• Data portability (where applicable)
   
• Objection to processing based on legitimate interests
   
• Withdraw consent at any time (where processing relies on consent)
   

To exercise these rights, email siobhan@elevenelevenculture.com. We may need to verify your identity.

Some of our service providers may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are in place (e.g., adequacy regulations, standard contractual clauses).

We take reasonable technical and organisational measures to protect personal data, including access controls and secure storage. No system is completely secure, but we work to minimise risks.

Our website may contain links to external sites (e.g., LinkedIn). We are not responsible for the privacy practices of third-party websites. Please review their policies separately.

If you have concerns about how we use your data, please contact us first and we’ll do our best to resolve it.

You also have the right to complain to the UK regulator:
Information Commissioner’s Office (ICO)
Website: ico.org.uk

We may update this policy from time to time. The latest version will always be posted on our website with the “Last updated” date.

Our Digital Transformation Consulting services help Eleven Eleven Culture Consultancy LTD stay ahead of the curve in today's digital world. We work with you to develop a digital strategy that fits your business needs, optimize your digital presence, and leverage technology to drive growth.

Our Supply Chain Consulting services help Eleven Eleven Culture Consultancy LTD improve their supply chain processes and optimize their logistics. We work with you to identify areas of improvement, streamline processes, and help you run your business more efficiently.